Japanese Translator & Help Desk Associate - Bali

Join Rococo Global Technologies Corporation as a Japanese Translator & Help Desk Associate in beautiful Bali! This dynamic role combines your fluency in Japanese and English with exceptional customer service skills to bridge communication gaps between our global clients and local teams. You'll be the first point of contact for our Japanese-speaking customers, ensuring their needs are met with precision and empathy.

At Rococo Global Technologies Corporation, we're a leading tech company specializing in innovative solutions for the hospitality and tourism industry. Our mission is to create seamless digital experiences that enhance guest satisfaction and operational efficiency. With a team of over 200 professionals across Indonesia, we're committed to fostering a collaborative and inclusive work environment.

As a Japanese Translator & Help Desk Associate, you'll spend your days assisting customers with reservations, troubleshooting technical issues, and coordinating between our international clients and local service providers. You'll use tools like Slack, Zendesk, and Google Workspace to manage your tasks efficiently. This role offers a unique opportunity to work in a vibrant international environment while contributing to our mission of revolutionizing the hospitality experience.

📋 Tanggung Jawab Pekerjaan

• Translate and interpret documents, emails, and live conversations between Japanese and English.
• Provide excellent customer service to Japanese-speaking clients, addressing their inquiries and concerns promptly.
• Troubleshoot and resolve technical issues reported by customers, ensuring a smooth user experience.
• Coordinate with local service providers to ensure timely and accurate service delivery.
• Maintain accurate records of customer interactions and service requests using our internal systems.
• Assist in the development and improvement of our customer service processes and protocols.
• Stay up-to-date with industry trends and best practices in customer service and translation.
• Participate in team meetings and contribute to the development of our company's culture and values.

🎓 Kualifikasi & Syarat

• Fluency in both Japanese and English, both written and spoken.
• At least 2 years of experience in translation or customer service roles, preferably in the hospitality or tourism industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Strong problem-solving skills and a customer-centric approach to service delivery.
• Proficiency in using customer service and translation software, such as Slack, Zendesk, and Google Workspace.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Translation, Japanese Studies, or a related field.
• Certification in Japanese Language Proficiency Test (JLPT) N2 or higher is a plus.

🛠️ Keahlian

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