Customer Service & Sales Associate - Luxury Jewellery Brand

Join Central Mega Kencana, a prestigious name in the luxury jewellery industry, as our Customer Service & Sales Associate in Balikpapan Kota, Kalimantan Timur. This is an exceptional opportunity to build a rewarding career in retail while delivering exceptional customer service and driving sales in our high-end jewellery store.

As a Customer Service & Sales Associate, you'll be at the heart of our operations, providing outstanding service to our valued customers and helping to achieve our sales targets. Our store is committed to providing a luxurious shopping experience, and we're looking for a passionate individual who shares our vision and values.

In this role, you'll use our state-of-the-art Point of Sale (POS) system to process transactions, manage inventory, and provide customers with expert advice on our exquisite jewellery collection. You'll also be responsible for maintaining our store's presentation and ensuring that our customers leave with a memorable and satisfying shopping experience.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional customer service by greeting customers, assisting with product selection, and providing expert advice on our luxury jewellery collection.
• Achieve sales targets by identifying customer needs, making personalized recommendations, and closing sales.
• Operate our POS system to process transactions, manage inventory, and generate reports.
• Maintain our store's presentation by ensuring products are displayed attractively and stock levels are accurate.
• Assist with store operations, including opening and closing the store, stocking merchandise, and handling customer complaints.
• Stay up-to-date with industry trends and our brand's latest collections to provide customers with the most relevant and appealing products.
• Collaborate with the team to ensure a positive and productive work environment.
• Participate in training and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales, preferably in the retail or jewellery industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong problem-solving skills and the ability to handle customer complaints professionally and effectively.
• Familiarity with our POS system and other retail software is a plus.
• Knowledge of the luxury jewellery industry and a passion for high-end products is a strong advantage.
• Ability to work well under pressure and meet sales targets in a fast-paced environment.
• Proven ability to learn and adapt to new situations and challenges.
• Fluent in Indonesian and English is a must.

🛠️ Keahlian

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